Widerrufsrecht

We want you to shop with confidence. If there is any issue with your order, our team will work with you promptly to find a fair and satisfactory solution.

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We accept return requests within 30 days of delivery for items that are unused, unopened, and in their original packaging.

To start a return, please contact us at

funtoyzone@outlook.com or Whatsapp +61 (0)422848987

and include your order number and reason for return.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return shipping instructions will be provided once your request is approved.

(Return address will be provided upon approval.)

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Due to hygiene and safety considerations, opened, used, or unsealed personal-care and wellness products cannot be returned.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will make it right with a replacement or refund.

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Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, please include photographs of the item, packaging, and shipping label where possible,contact us as soon as possible so we can resolve the issue quickly.

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The following items are not eligible for return:

If you’re unsure whether your item is eligible, feel free to contact us before ordering.

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Order Cancellation & Changes

Orders may be cancelled or modified before shipment. Once an order has been processed and a tracking number has been issued, cancellations, modifications, and exchanges can no longer be guaranteed.

If you no longer wish to keep the item after delivery, you may request a return once the order has been received, provided the item remains unused, unopened, and in its original packaging.

Approved returns must follow our return guidelines outlined above.

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If you wish to exchange an item, please contact us first.

Once an approved return is received, you may place a new order for the desired item.

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Incorrect Shipping Address

Customers are responsible for ensuring that shipping information is accurate at checkout. We are unable to guarantee address changes once an order has been processed. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.

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Lost Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact the shipping carrier first and then reach out to us. We will do our best to assist in locating the shipment.

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Discreet Packaging

All orders are shipped in discreet packaging without product descriptions or identifying branding on the outside of the parcel.

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If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.

This does not apply to opened personal-use or hygiene products.

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Once we receive and inspect your return, we’ll notify you of the approval status.

Approved refunds depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since approval, please contact us at

funtoyzone@outlook.com or Whatsapp +61 (0)422848987